Factors critical to the success of Six-Sigma quality program and their influence on performance indicators in some of Lebanese hospitals

چکیده مقاله

Medical literature reports that Six-Sigma was applied at specific healthcare organizations. However, there is a lack of studies that investigate the broader status of Six-Sigma in Lebanese healthcare systems. The purpose of this paper is to explore the realities of factors critical (CSFs)  to the success of a Six-Sigma quality program to identify the nature of the quality program implemented in some of Lebanese hospitals in Beirut. It also examines the impact of (CSFs) of a Six-Sigma quality program and its influence on performance indicators.

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