Total Quality Management (TQM) Implementation

چکیده مقاله

Total quality management early evolution focused more on production industries rather than service industries. Although used extremely successfully in manufacturing in the last two decades, the application of TQM in other organization has been less tried and tested, amid fears that the processes in other organization specially service industries do not lend themselves to the rigorous application of the set of statistical tools associated with TQM .However, the competitiveness as well as the rise in different industries share gave rise to the demand for TQM practice in different organizations. Some organizations find TQM implementation challenging in an efficient and satisfactory way, they also notice barriers or limits hindering TQM implementation. Due to these limits, organizations have not accomplished the expected benefits from TQM.

دریافت لینک دانلود مقاله