- تاریخ انتشار : −۰۶۲۱
- ناشر : ARAB ECONOMIC AND BUSINESS JOURNAL 9 (2014) 81–92
- زبان مقاله : همه
- تعداد صفحات : 18
- حجم فایل : 439.009 کیلوبایت
- نوع مقاله : مقالات ژورنالی
- مجموعه : مدیریت
چکیده مقاله
concept of total quality management. Middle management is also fully aware of the meaning and importance of total quality, but the role of middle management in the application of total quality management in commercial banks was very low. There are obstacles hindering the application of Total Quality Management. Therefore, the study recommended that middle management should be given the opportunity to apply Total Quality Management, because the role of this management is executive and has an important role in this area. There should be therefore a training plan with a timetable for all levels of management in the bank, and the banks should provide effective communication channels to identify customers’ needs, and create distinguished human relations among the staff. The workers should also be
involved in the formulation of the vision and message of the bank. The researcher also recommended that there should be specialized administrative units interested in total quality management.
نحوه استناد به مقاله
در صورتی که می خواهید به این مقاله در اثر پژوهشی خود ارجاع دهید، می توانید از متن زیر در بخش منابع و مراجع بهره بگیرید :
؛؛؛ −۰۶۲۲، Assessment of the Middle Administrative Leadership’s Awareness of the Implementation of the Concept of Total Quality Management (TQM) in Commercial Banks operating in Jordan، ARAB ECONOMIC AND BUSINESS JOURNAL 9 (2014) 81–92، https://scholar.conference.ac:443/index.php/download/file/13642-رزیابی-آگاهی-مدیران-ارشد-اداری-اداری-از-اجرای-مفهوم-مدیریت-کیفیت-جامع-(TQM)-در-بانک-های-تجاری-که-در-اردن-فعالیت-می-کنند
در داخل متن نیز هر جا به عبارت و یا دستاوردی از این مقاله اشاره شود پس از ذکر مطلب، در داخل پرانتز، مشخصات زیر نوشته شود.
(؛؛؛ −۰۶۲۲)