Fuzzy assessment of agility in public organizations (Case Study: social security organization of Qazvin)

چکیده مقاله

The only thing that does not change in this troubled world is the change itself. Nowadays, ability of organizations in responding to rapid environmental changes and meeting customers’ needs is one of the most important advantages. Organizational agility can be regarded as the most complete and most sensible response to the changes ahead.
The use of agility in the public sector can be a suitable context for growth and development of this concept. If the public sector finds agility, many old and worn out mechanisms will be withdrawn and specific improvements in servicing will be achieved.
Unfortunately, few studies have been done on the measurement of organizational agility. The objective is to measure agility, identify the main barriers to the improvement of agility, and help managers to achieve an agile organization.
With the aim of assessing the agility of organizations, an extensive survey of the literature was conducted. 7 main dimensions and 83 indicators related to agility were identified by the comments of experts were elicited. Firstly, the questionnaire provided with the identified dimensions were handed out among experts of Social Security Organization of Qazvin. Then, using fuzzy technique, agility level of the organization was determined and sequence of impact on agility and the main barriers to agility of the organization (in terms of each of the dimensions and indicators) were identified.

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